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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gloria Black

Gloria Black

September 25, 2024

5  out of  5
rating by Gloria Black
"Such an easy group to work with! They answer any questions I may have and I always receive top notch customer service!"
We responded:
"Thank you, Gloria! I appreciate you recognizing my team and the service they provide. Thank you for your business"
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Elian

September 21, 2024

5  out of  5
rating by Elian
"Buying a new car can be both exciting and stressful, but the team at the Raul Castillo Agency made the process seamless. They were incredibly professional, patient, and answered all of my questions with clarity. On top of that, they saved me a lot of money on car insurance! Their kindness and professionalism truly stood out. Highly recommend!"
We responded:
"Thank you Elian! I am happy we were able to help you. Congratulations on your new car! "
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Penny Ottmar

July 24, 2024

5  out of  5
rating by Penny Ottmar
"I would highly recommend Raul for your insurance needs. He listens to what your needs are and provides excellent customer service! If you are thinking about changing companies and going to State Farm, Raul Castillo will not disappoint!"
We responded:
"Thank you Penny for your kind words! As a business owner yourself, you know how important it is to deliver good customer service and it is equally important for that service to be recognized. Thank you for taking the time to write this review. "
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Kyle Kenworthy

May 4, 2023

1  out of  5
rating by Kyle Kenworthy
"No problems for years, never pulled over or had an accident. Now my rates were raised for "inflation" That did not sit well with me."
We responded:
"Kyle, although my agency does not generate the rate increases, I am State Farm and I empathize with your frustration on inflationary increases. Good luck to you."
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Miguel Gallegos

March 13, 2023

5  out of  5
rating by Miguel Gallegos
"Lorin is always so fast and friendly as well as rest of the staff 😇"
We responded:
"Miguel, thank you for the review. And yes, Lorin is always friendly with our customers. Thank you for your business"
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nassim tikharibine

December 1, 2022

5  out of  5
rating by nassim tikharibine
"Lorin always goes above and beyond. Thank you!"
We responded:
"Nassim, thank you for your review. Yes, Lorin does go above and beyond for you and all of our customers. We appreciate your business."
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Michele Castellanos

October 31, 2022

5  out of  5
rating by Michele Castellanos
"Lorin has been my agent for the past 5 years. She goes above and beyond customer service. Lorin has been on vacation and still replies to my text messages no matter the situation. I’m truly blessed to have such an amazing person to service me and my family. I can depend on Lorin at any time to help me and figure out what is best for my family financially. Thank you Lauren for being the best State Farm Agent Ever!! You Rock!!♥️ Michele Castellanos"
We responded:
"Thank you Michelle for your review! Yes, I am blessed to have Lorin as a team member and she serves you as well as many of our customers with a service minded heart."
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Jack McCarty

July 22, 2022

5  out of  5
rating by Jack McCarty
"Great to hear from my State Farm Insurance Agency, Raul, R,J, the entire crew truly go above, and beyond expressive of customer appreciation. Reaching out for our needs summarizes the brilliance accordingly reflective thy staff. Superbly wise in redefining personalized protection, as the patriarch guards his family. Double down on your five star review, with kudos to Kenny A., suggesting taking my business thy way. Yours truly, Jack"
We responded:
"Thank you Jack for your generous reply. We truly appreciate customers such as yourself"
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Bethany Thompson

June 6, 2022

5  out of  5
rating by Bethany Thompson
"Raul and his staff are great--I highly recommend him!"
We responded:
"Thank you Bethany! We enjoyed having you as a customer!"
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Mary Silva

March 8, 2022

5  out of  5
rating by Mary Silva
"Mr. Castillo, I’m happy to let you know that Lorin is doing a great job! I called to get proof of insurance to send to my daughter. Lorin was friendly, professional and very prompt in getting that email to me. We appreciate good people and great service. As always, your office is outstanding. Have a blessed day 😊"
We responded:
"Thank you for sharing, Mary. It is the team that makes our customer service shine and Lorin certainly is a big part of it. Thank you for your business!"
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Sean and Virginia Archer

January 12, 2022

5  out of  5
rating by Sean and Virginia Archer
"Raul is one of a kind in insurance. He really cared about what my husband and I needed, listened carefully and gave us great advice. I am immensely comfortable knowing my life insurance is in his hands. Thanks Raul!"
We responded:
"Thank you for your kind words Mrs. Archer. We make listening a key component to what we do at my agency."
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Chanel Santellana

November 29, 2021

5  out of  5
rating by Chanel Santellana
"I joined the State Farm family like a year and a half ago with life insurance. Lorin became my “personal”agent. I say that because I call she answers promptly, responds to all my text . Any questions I have she explains to me in depth . I got myself and kids covered and she even helped me get rental insurance as well as helping with the process of getting my teenager added at a wonderful rate when she purchased her own car . She genuinely cares and goes above and beyond . I feel like I know her and the kids and hubby 😂 as well she asks about my girls . I tell everyone about her ! Forget Jake from State Farm like I jokingly told her . She is Lorin from State Farm and she need to represent her greatness in a commercial!! Lorin if your reading this thank you again ! Not just for wonderful rates and coverage just for being a great woman in general !"
We responded:
"Thank you Chanel for taking the time to write these kind words. Lorin is indeed a great asset to my agency and she has long displayed this type of care and service to many of our customers. I am lucky to have her."
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Nehemiah Rodriguez

August 10, 2021

5  out of  5
rating by Nehemiah Rodriguez
"Lorin Emm, was very helpful with me. I called her on short notice needing proof of insurance with the length of time insured. I did not have it on me. Lorin did everything she could to get me that, called corporate office. Called whoever she could to help me. That’s customer service. Highly recommend this specific firm."
We responded:
"Thank you Mr. Rodriguez for taking the time to write this review. Lorin and all our team work hard for our customers. We appreciate your business."
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Carlos Lozano

April 11, 2021

5  out of  5
rating by Carlos Lozano
"I have known Raul Castillo for a few years now and I thought it would be a great idea to give him an opportunity to earn my business, and boy am I glad I did. He was quick to respond and I am going to be saving a ton on my auto insurance this year. I am really looking forward to having his agency take care of my insurance needs for many years as I have given his agency my house ,my cars and my rv. I highly recommend this agency for your insurance needs."
We responded:
"Thank you, Carlos. I appreciate you and Linda giving me the opportunity to earn your trust"
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Chelsea Peterson

April 8, 2021

5  out of  5
rating by Chelsea Peterson
"Raul has been so helpful, and informative, and his pricing is very good! Thank you Raul for all your help!"
We responded:
"Thank you, Chelsea. I wish you and your family all the best"
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Travis Bowling

February 15, 2021

5  out of  5
rating by Travis Bowling
"Raul Castillo’s has an office that is first class and professional and will take care of you and I highly recommend him and his team!"
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Narciso Guerra

February 12, 2021

5  out of  5
rating by Narciso Guerra
"Added New Auto Policy With A Breeze 100 % Contactless Via Email Lorin Is Awesome I Would Give Her 6 STARS If possible she is extremely professional , courteous very impressed importantly she worked quickly. Prices are reasonable and service is top notch. I would highly recommend ASKING FOR LORIN to others.” “Thank You Lorin For Your Awesomeness” New Rental Ins. Policy In 10 Minutes & Conveniently by Phone! Tanya H. is super helpful, fast, friendly & knowledgeable. 100% Satisfied!"
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NIR UDI

December 4, 2020

5  out of  5
rating by NIR UDI
"One of the best customer services 👌 👏 and a good price 👍"
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j b

September 18, 2020

5  out of  5
rating by j b
"The absolutely best Insurance agent ever, and that's with my wife and mother who both worked for Allstate."
We responded:
"Thank you JB."
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Bernandette Perez

September 18, 2020

5  out of  5
rating by Bernandette Perez
"Great customer service, explained in detail about insurance and understood the needs of what we needed at a great Value. I’m very happy to have joined their insurance. Thank you"
We responded:
"Thank you Bernandette. It has been a pleasure servicing you"
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Irene Zamora

June 19, 2020

5  out of  5
rating by Irene Zamora
"Tanya offered excellent customer service from the beginning through the end. We we're shopping around and she offered the lowest quote for our personal vehicles. I highly recommend for insurance needs."
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Gary Kinard

February 5, 2020

5  out of  5
rating by Gary Kinard
"Very satisfied so far. Great personality and easy to do business with. Thanks"
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JUAN CHAVEZ

January 28, 2020

5  out of  5
rating by JUAN CHAVEZ
"State Farm Agent Raul Castillo and his team were very knowledgeable and helpful! I recommend to anyone who needs quality insurance with great support!"
We responded:
"Thank you Juan, for the kind words"
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Marz

January 21, 2020

5  out of  5
rating by Marz
"Best experience I have had with insurance. Raul takes the time to educate me with the different types of policies. Have home, auto, and Personal protection with Raul."
We responded:
"Thank you Marcial. I really appreciate your business and trust"
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AJ Tillman

October 29, 2019

5  out of  5
rating by AJ Tillman
"Raul Rocks"
We responded:
"Thank you Mr. Tillman. We are happy to have you as a customer"